Shipping policy
Shipping Policy
Last Updated: June 2026
Shipping Within Australia
The O Club currently ships Australia-wide using trusted delivery partners, including Australia Post.
At this time, we do not offer international shipping.
Free Shipping
We offer FREE Express Post shipping via Australia Post on all orders over $159.
Shipping Costs
Orders under $159 are charged at the Australia Post shipping rates shown at checkout.
Customers may also choose to upgrade to Australia Post Express Post for an additional charge. Shipping costs are a flat rate Australia wide.
Order Processing
Orders are typically packed and dispatched within 2 business days after payment has been received.
During promotional periods, public holidays, product launches or high-volume sales events, dispatch times may be slightly longer. If there are any significant delays, we'll let you know as soon as possible.
Delivery Timeframes
All standard orders are shipped via Australia Post Parcel Post unless you select Express Post at checkout.
Customers who require faster delivery can upgrade to Australia Post Express Post during the checkout process. Express Post delivery times will vary depending on your location.
Australia Post Parcel Post – Estimated Delivery Times (after dispatch)
|
Destination |
Estimated Delivery |
|
Brisbane |
3 – 6 business days |
|
Sydney |
5 – 7 business days |
|
Melbourne |
5 – 8 business days |
|
Darwin |
7 – 10 business days |
|
Adelaide |
6 – 8 business days |
|
Perth |
8 – 9 business days |
|
Canberra |
5 – 6 business days |
|
Hobart |
7 – 9 business days |
Australia Post Express Post – Estimated Delivery Times (after dispatch)
|
Destination |
Estimated Delivery |
|
Brisbane |
1 – 2 business days |
|
Sydney |
2 – 3 business days |
|
Melbourne |
2 – 3 business days |
|
Darwin |
2 – 4 business days |
|
Adelaide |
2 – 4 business days |
|
Perth |
2 – 4 business days |
|
Canberra |
2 – 3 business days |
|
Hobart |
2 – 3 business days |
These delivery timeframes are estimates provided by Australia Post and commence after your order has been dispatched. Delivery times may vary due to factors outside our control, including weather events, public holidays, peak shipping periods, or delays within the Australia Post network.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Please allow up to 24 hours for tracking information to become available.
Discreet Packaging
Your privacy is important to us.
All orders are shipped in plain, discreet packaging with no indication of the contents.
The sender will appear as Valtrix Group Pty Ltd on the shipping label.
Shipping Address
Please double-check your shipping address before completing your order.
If you've entered an incorrect address, contact us as soon as possible at hello@theoclub.com.au.
While we'll do our best to update your details, we can't guarantee changes can be made once your order has been processed or dispatched.
Lost, Delayed or Damaged Orders
If your parcel appears delayed, lost or arrives damaged, please contact us as soon as possible.
We'll work with the delivery provider to investigate and help resolve the issue.
Returned Parcels
If your order is returned to us because of an incorrect address, failure to collect your parcel, or refusal of delivery, additional shipping charges may apply before your order can be resent.
Questions?
If you have any questions about shipping or your order, we'd love to help.
Email: hello@theoclub.com.au