Refund policy

 Returns & Refund Policy

Last Updated: July 2026

At The O Club, your satisfaction is important to us. Due to the intimate nature of our products and for the health and safety of all customers, we have specific guidelines regarding returns and refunds.

Change of Mind

Due to the intimate nature of our products and for hygiene reasons, we are unable to accept returns or offer refunds for change-of-mind purchases once an order has been dispatched.

If you change your mind after placing your order, you may request to cancel your order within 2 hours of purchase, provided your order has not already been packed or dispatched. If your order has already been dispatched, our change-of-mind policy will apply.

Please choose carefully before placing your order.

This includes circumstances where:

• You ordered the wrong product.
• You changed your mind after purchase.
• You no longer want the item.
• The product was purchased as a gift.
• You found the item elsewhere.

Order Cancellations

We understand that sometimes plans change or mistake can be made.

Orders may be cancelled within 2 hours of purchase, provided they have not already been packed or dispatched.

If your order has already been dispatched, it cannot be cancelled and our Change of Mind policy will apply.

Faulty, Damaged or Incorrect Products

Nothing in this policy excludes your rights under the Australian Consumer Law.

If your order arrives:

• Faulty
• Damaged
• Incorrect
• Not of acceptable quality
• Or does not match its description

please contact us within 14 days of receiving your order at hello@theoclub.com.au.

To help us assess your claim, please include:

• Your order number
• A description of the issue
• Clear photographs or videos showing the fault where possible

Once your claim has been assessed, we may offer a repair, replacement, refund, or another remedy as required under the Australian Consumer Law.

All products come with a 12 month warranty from date of purchase.

Hygiene & Safety

For the safety and wellbeing of all customers, we cannot accept returns of intimate products that have been opened, used, or had their hygiene seal or packaging compromised unless the product is faulty or required under Australian Consumer Law.

Refunds

Where a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund once it has been issued.

Shipping charges are generally non-refundable unless required by Australian Consumer Law.

Missing or Lost Orders

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us at hello@theoclub.com.au.

We'll work with Australia Post to investigate and help resolve the issue as quickly as possible.